International fruit markets often demand high quality packing criteria that need to be carefully communicated to packing shed employees. Crew workers can help improve the quality of packed fruit and increase the number of packs per bin if they better understand quality parameters. This research report summarizes work carried out with three apple packing companies in Chile during the 2007 packing season. Our objective was to measure and improve reliability (consistency) as well as accuracy of the decisions of apple packing shed personnel—from management to packing staff. Two costly errors during sorting include discarding good quality fruit and packing bad […]